FAQ

How long does it take to process and ship my order?

Orders are processed within 1–2 business days (Monday to Saturday). Once shipped, delivery typically takes 4–7 business days within the UK.

Do you offer international shipping?

Currently, we only ship within the United Kingdom and do not provide international shipping services.

How can I track my order?

Once your order is shipped, you’ll receive an email with your tracking number. You can also track your order directly on our Order Tracking Page. If you haven't received your tracking details within 24 hours of shipment, email us at support@tallowhome.com.

Can I cancel or change my order after placing it?

Yes, you can request changes or cancellations within 24 hours of placing your order. After that, your order may already be in processing or shipped. Please email us as soon as possible at support@tallowhome.com.

Do I have to pay for return shipping?

If the return is due to damage, defect, or wrong item, we cover return shipping. For all other returns (e.g., change of mind), you are responsible for the return shipping cost.

When will I receive my refund?

Once we receive and inspect your return, refunds are issued to your original payment method within 7 business days.

What payment methods do you accept?
We accept:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Maestro, Discover, UnionPay, Diners Club
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay
  • Other Payments: PayPal

All payments are securely processed.

What is your return policy?

We offer a 30-day return window from the date of delivery. You can return items that are unused, unopened, and in their original packaging if:

  • You changed your mind
  • The item is damaged or defective
  • You received the wrong item

If you have any other questions, please feel free to contact us at support@tallowhome.com, we aim to reply within 24 hours.

 

PJ Antoniou LTD

Company Number: 15301789

Address: 108A Essex Road, London N1 8LX United Kingdom

Email: support@tallowhome.com

Phone: +447552635869

Working Hours: Monday to Saturday, 9 AM - 6 PM (GMT)